Careers at Emerge - Franchise Relations Officer (Hybrid Setup)

Job Description:

Conducts lead sourcing activities such as presentations to companies, business prospects, mall/property developers, and trade/ professional associations. Entertain inbound franchise inquiries.
Follows up on all leads generated through the expo and other lead-generating activities
Responsible for the efficient handling of franchise applications
Handles all franchise inquiries (calls, webmails, personal visits) and serves as the point of contact for new and existing franchisee accounts.
Processes all applications and does the paper screening of application forms to check the completeness of data and documents submitted
Handles compliance records of franchisee
Handles the franchise scorecard
Provide satisfactory problem-solving and critical thinking skills to help resolve franchisees’ complaints or needs.
Implement strong customer service and interpersonal skills.
Practice good organizational skills, attention to detail, and time management.
Initiate and create processes to consistently improve the franchising program.

Qualifications:

With at least 2-3 years of experience in handling Franchise applications, inquiries, and Franchise compliance.
With a background in the service industry.
Must have a pleasing personality
Has a Problem-solving attitude
Has Excellent communication skills
Aptitude for fostering positive relationships and team player
Customer-oriented mindset
Has great organizational skills
Graduate of BSc/BA in Business Administration or a similar field is an advantage
Willing to work in Pasig City and do fieldwork.

Experience:

Work Remotely (Hybrid):

Schedule:

Job Types: Full-time, Permanent

Perks & Benefits:

COVID-19 Precaution(s):