Franchise Relations Officer (Hybrid Setup)

Pasig City

Job Description:

  • Conducts lead sourcing activities such as presentations to companies, business prospects, mall/property developers, and trade/ professional associations. Entertain inbound franchise inquiries.
  • Follows up on all leads generated through the expo and other lead-generating activities
  • Responsible for the efficient handling of franchise applications
  • Handles all franchise inquiries (calls, webmails, personal visits) and serves as the point of contact for new and existing franchisee accounts.
  • Processes all applications and does the paper screening of application forms to check the completeness of data and documents submitted
  • Handles compliance records of franchisee
  • Handles the franchise scorecard
  • Provide satisfactory problem-solving and critical thinking skills to help resolve franchisees’ complaints or needs.
  • Implement strong customer service and interpersonal skills.
  • Practice good organizational skills, attention to detail, and time management.
  • Initiate and create processes to consistently improve the franchising program.


  • With at least 2-3 years of experience in handling Franchise applications, inquiries, and Franchise compliance.
  • With a background in the service industry.
  • Must have a pleasing personality
  • Has a Problem-solving attitude
  • Has Excellent communication skills
  • Aptitude for fostering positive relationships and team player
  • Customer-oriented mindset
  • Has great organizational skills
  • Graduate of BSc/BA in Business Administration or a similar field is an advantage
  • Willing to work in Pasig City and do fieldwork.


  • B2b/Franchise Sales: 2 years (Preferred)

Work Remotely (Hybrid):

  • Onsite
  • Work From Home


  • 8-hour shift (Monday-Friday: 9:00 AM-6:00 PM)

Job Types: Full-time, Permanent

Perks & Benefits:

  • Work from home (Hybrid)
  • Paid Training
  • Meal allowance
  • Birthday Leave
  • Mental Health Initiatives (Professional Consultation)

COVID-19 Precaution(s):

  • Remote interview process
  • Virtual meetings

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